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UZO Privacy Policy

These Privacy Policy terms, also referred to as "Policy," are an integral part of the Terms of Use ("Terms") and describe how UZO uses and protects the information it processes about its users. Any use (including registration or visit) of the UZO website, application, or services is subject to this Privacy Policy (including our Cookie Policy, see the relevant section below) and their updates. All terms and definitions in this Policy have the meanings set forth in the Terms of Use, unless explicitly stated otherwise.

Data Controller

The controller of your data is UZO Portal, registered under registration number 996224 with its registered office at Marina Plaza 2902, Dubai Marina, Al Marsa St, Dubai, floor 27-29, DUBAI, UNITED ARAB EMIRATES (email for data management requests: privacy@uzo.com).

About Our Privacy Policy in Simple Terms

We offer our users options to manage the personal data we collect, use, and share, as described in our Privacy Policy. We provide various settings available for both registered and non-registered users, which you can adjust by sending an automatic request or emailing privacy@uzo.com.

We care about the security of your personal data and want to ensure a pleasant customer experience. We use the latest technologies to provide you with customized content, efficient and secure payment processing, delivery options, and other features that you will enjoy. You can manage personal data settings in your profile immediately after registration and acceptance of our Terms.

If you want to understand in more detail what personal data we process and how, please read the following information. If you have privacy questions that are not answered here, feel free to contact us at privacy@uzo.com.

This Policy in Detail

These Privacy Policy terms, including our Cookie Policy, apply to your use of our application, website, and services. Any processing of your personal data by UZO or parties commissioned by UZO for data processing (hereinafter referred to as "processors") is carried out in accordance with GDPR, this Policy, and the Terms.

We only use processors who can guarantee and demonstrate their compliance with GDPR requirements. We also ensure that they process data based on precise instructions we provide and strictly adhere to confidentiality principles.

We reserve the right to change this Privacy Policy from time to time. We will take all necessary steps to inform you of significant changes. Changes to this Privacy Policy are effective when posted on this page.

Data We Collect and Process

Most of the data we process is collected directly from you through various forms and interactions on our sites. Some data is generated automatically during the use of our services. If you log in through social networks, you can grant us permission to process additional data from your profile, such as your profile picture.

Data You Provide to Us

During the use of our services, you provide us with information necessary for the operation of your account, such as your name, age (for the purpose of protecting minors from explicit content), gender, and age group.

To complete orders, you can save a delivery address as a template, which you share with merchants when completing transactions. In some cases, we may need passport data or a VAT identification number due to local regulatory requirements.

After creating orders, UZO allows you to manage these orders from your account.

During the use of our services, you can contact our customer support at any time. Your interactions with support agents are monitored and may be retained after resolving your issue for future reference and service improvement.

Data About User Preferences and Behavior

We collect data such as your user ID and UTM tags. When you visit sites with our plugins, ads, or cookies, we obtain information about your visits and interactions with third-party service providers. We also collect data about your country, products you viewed, opened, searched, and purchased, ads you clicked on, and your device, including IP address (if relevant). If you use our mobile app, we collect data on language settings and your advertising ID. We do not determine your exact location unless you provide consent. This information helps us tailor services to your needs.

Order Information

Such data includes information about purchased items, their size and color, delivery details, your contact information, transportation information, last selected pickup location, your email address, and phone number.

Such information may be shared with our partners (both within the EU and in other countries), including merchants, postal companies, and support agents.

Payment Information

When making payments for your orders, you provide us with payment data, such as the cardholder's name and third-party account. We process this data securely and are certified according to PCI-DSS 3.2.1 standards for processing cardholder data. We may also share this data with other authorized parties (both within the EU and in other countries), including payment processors. Most of this data is immediately deleted after necessary processing. The purpose of processing this data is to support your payments, prevent fraud and identity theft, and assist with identity verification.

User-Generated Content

To make UZO more useful, users can rate products, ask and answer questions about products, and use our social features. This information (review, image if you shared it or your social network profile with us, and name) is public and may be searchable through common search engines. We support anonymous product reviews if you wish to remain anonymous for these purposes.

Technical Data Generated by Your Use of Services

To improve services, we collect information about issues users encounter in our applications and websites, as well as anonymized data on hardware and software characteristics and performed actions. This information includes:

  • Technical information about the device: hardware model, operating system version, UZO app version, screen dimensions.
  • Connection information: IP address, connection time to UZO server, and other technical data.

These data may be shared with processors and other parties for further processing and investigation if necessary.

We also generate certain records related to your use of services, including transaction data, service interactions, etc.

Data from Third Parties

In some cases, we may receive data from third parties, such as social networks, marketing agencies, or payment processing services, to improve our services and tailor our offers to your preferences. This information helps us better understand your needs and improve your customer experience.

Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels, ad tags, and device identifiers) to recognize you and track your activity across different services and devices. For more information about cookies, how we use them, and how to manage or disable them, see our Cookie Policy.

How We Use Your Data

We process your personal data to provide and improve our services, customize your user experience, conduct analyses, perform marketing activities, prevent fraud, ensure security, comply with legal requirements, and communicate with you.

We may use your personal data for the following purposes:

  1. Providing and Improving Our Services: We use your data to provide and continuously improve services.
  2. Customizing Your User Experience: Your data allows us to tailor services to your preferences.
  3. Conducting Analysis and Research: We collect and analyze data to better understand your needs.
  4. Marketing Activities: We use your data for targeted advertising and promotion.
  5. Fraud Prevention and Security: Data helps us prevent fraud and ensure security.
  6. Legal Compliance: We process data to fulfill our legal obligations.
  7. Communicating with You: We use your data to respond to your inquiries and communicate with you.

Data Retention

We retain your personal data for the necessary period to achieve the purposes for which we collected it, including meeting any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes by other means.

Your Rights and Choices

You have several rights regarding your personal data, including the right to access, correct, delete, restrict, or object to the processing of your data. You can also withdraw your consent to processing at any time, which will not affect the lawfulness of processing before your consent withdrawal. If you have concerns about our data processing practices, you have the right to file a complaint with the supervisory authority.

You can manage your personal data and preferences through your account settings or contact us at privacy@uzo.com.

Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption, and regular security audits.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy regularly. We will inform you of significant changes, and these changes will be effective once posted on this page.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data processing practices, please contact us at privacy@uzo.com.

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U Z O Portal

Company address:

2902 Marina Plaza, Dubai Marina, Dubai, United Arab Emirates

Identification Number: 996224

TAX ID: 100473893400003

Customer Service 6:00 a.m. to 6:00 p.m. GST

support@uzo.com

Telephone:

+971 50 564 3740

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Customer Reviews

Ni Na

5 out of 5 stars

Waiting for my mum to try these on for Christmas gift. Great colour. Great feel of the fleece.

t**m

5 out of 5 stars

Love this perfect for winter bought 2 colours and my head is so warm!

ma***27

5 out of 5 stars

absolutely brilliant, works as it should