UZO Privacy Policy

These privacy policy terms, also referred to as the "Policy", are an integral part of the Terms of Use ("Terms") and describe how UZO uses and protects the information it processes about its users. Any use (including registration or visits) of the UZO website, application or services is subject to this Privacy Policy (including our Cookie Policy, see the relevant section below) and its updates. All terms and definitions in this Policy have the meanings set forth in the Terms of Use, unless expressly stated otherwise.

Data Controller for European Markets

Company Name: UZO EU Payments & Representative a.s. Company Registration Number: 09939407 Tax ID: CZ09939407 File Number: B 26108/MSPH Municipal Court in Prague Registered Office and Office: Na Folimance 2155/15, Vinohrady, 120 00 Prague 2, Czech Republic Data Box: c7b8gyu Email for personal data management requests: privacy@uzo.com.

Data Controller for Non-European Markets (Third Countries and Asia and United States of America)

U Z O Portal, registered under registration number 438951 with registered office at Blue Titan Business Center, 8A Street, Mankhool Dubai, Dubai, United Arab Emirates (email for personal data management requests: privacy@uzo.com).

About Our Privacy Policy in Simple Terms

We offer our users options for managing the personal data we collect, use and share, as described in our Privacy Policy. We provide various settings available to both registered and unregistered users that you can adjust by submitting an automated request or by emailing privacy@uzo.com.

We care about the security of your personal data and want to ensure you have a pleasant customer experience. We use state-of-the-art technologies to provide you with customized content, efficient and secure payment processing, delivery options and other features you'll enjoy. You can manage your personal data settings in your profile immediately after registration and acceptance of our Terms.

If you would like to understand in more detail what personal data we process and how, please read the following information. If you have privacy questions that are not answered here, please feel free to contact us at privacy@uzo.com.

This Policy in Detail

This Privacy Policy, including our Cookie Policy, applies to your use of our application, website and services. Any processing of your personal data by UZO or parties that UZO has entrusted with personal data processing (hereinafter "processors") takes place in accordance with the GDPR, this Policy and the Terms.

We only use processors who can guarantee and demonstrate their compliance with GDPR requirements. We also ensure that they process data based on precise instructions we have provided and strictly adhere to confidentiality principles.

We reserve the right to change this Privacy Policy from time to time. We will do everything necessary to inform you of significant changes. Changes to this Privacy Policy are effective the moment they are published on this page.

Data We Collect and Process

Most of the data we process is collected directly from you through various forms and interactions on our pages. Some data is generated automatically during your use of our services. If you log in through social networks, you may grant us permission to process additional data from your profile, such as your profile picture.

Data You Provide About Yourself

During your use of our services, you provide us with information necessary for operating your account, such as your name, age (for purposes of protecting minors from explicit content), gender and age group.

To complete orders, you may save a delivery address as a template that you share with merchants when concluding a transaction. In some cases, we may need data from your passport or VAT identification number due to local regulatory requirements.

After creating orders, UZO allows you to manage these orders from your account.

During your use of our services, you may contact our customer support at any time. Your interactions with support agents are monitored and may be retained even after your issue is resolved for future reference and improvement of our services.

User Preferences and Behavior Data

We collect data such as your user identifier and UTM tags. When you visit pages with our plugins, advertisements or cookies, we obtain information about your visits and interactions with third-party service providers. We also collect data about your country, products you have viewed, opened, searched for and purchased, advertisements you have clicked on, and your device including IP address (where relevant). If you use our mobile application, we obtain data about language settings and your advertising ID. We do not determine imprecise location unless you provide consent. This information helps us tailor services to your needs.

Order Information

Such data includes, for example, information about purchased items, their size and color, delivery details, your contact details, shipping information, last selected pickup location, your email address and phone number.

Such information may be shared with our partners (both in the EU and other countries), including merchants, postal companies and support agents.

Payment Information

When making payments for your orders, you provide us with payment data such as the cardholder name and third-party account. We process this data securely and are certified to PCI-DSS 3.2.1 standard for processing cardholder data. We may also share this data with other authorized parties (both in the EU and other countries), including payment processors. Most of this data is immediately deleted after necessary processing. The purpose of processing this data is to support your payments, prevent fraud and identity theft, and assist with identity verification.

User-Generated Content

To make UZO more useful, users can rate products, ask and answer questions about products, and use our social features. This information (reviews, image if you have shared it or your social media profile with us, and name) is public and can be searched using common search engines. We support anonymous product ratings if you wish to remain anonymous for these purposes.

Technical Data Generated by Your Use of Services

To improve services, we collect information about problems users encounter in our applications and websites, as well as anonymized data about hardware and software characteristics and actions performed. This information includes, for example:

• Device technical information: hardware model, operating system version, UZO application version, screen dimensions.
• Connection information: IP address, time of connection to UZO server and other technical data.

This data may be shared with processors and other counterparties for further processing and investigation as needed.

We also generate certain records related to your use of services, including transaction data, interactions with services, etc.

Third-Party Data

In some cases, we may obtain data from third parties, such as social networks, marketing agencies or payment processing services, to improve our services and tailor our offerings to your preferences. This information helps us better understand your needs and improve your customer experience.

Cookies and Similar Technologies

We use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and track your activity across different services and devices. For more information about cookies, how we use them, and how to manage or disable them, please see our Cookie Policy.

How We Use Your Data

We process your personal data to provide services and improve their quality, customize your user experience, conduct analyses, carry out marketing activities, prevent fraud, ensure security, meet legal requirements and communicate with you.

We may use your personal data for the following purposes:

1. Providing and improving our services: We use your data to provide services and continuously improve them.
2. Customizing your user experience: Your data allows us to tailor services to your preferences.
3. Conducting analyses and research: We collect and analyze data to better understand your needs.
4. Marketing activities: We use your data for targeted advertising and promotion.
5. Fraud prevention and security: Data helps us prevent fraud and ensure security.
6. Compliance with legal requirements: We process data to fulfill our legal obligations.
7. Communication with you: We use your data to respond to your inquiries and communicate with you.

Data Retention

We retain your personal data for the necessary period to achieve the purposes for which we collected it, including meeting any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve these purposes through other means.

Your Rights and Choices

You have several rights regarding your personal data, including the right to access, correct, delete, restrict or object to the processing of your data. You may also withdraw your consent to processing at any time, which will not affect the lawfulness of processing carried out before the withdrawal of consent. If you have concerns about our data processing practices, you have the right to file a complaint with a supervisory authority.

You can manage your personal data and preferences through your account settings or you can contact us at privacy@uzo.com.

Security

We use appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. These measures include secure data storage, encryption and regular security audits.

Changes to This Privacy Policy

We reserve the right to regularly update this Privacy Policy. We will inform you of substantial changes and these changes will be effective as soon as they are published on this page.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data processing practices, please contact us at privacy@uzo.com.