Shipping and Delivery on UZO

When will my order be shipped?

In most cases, sellers manage to ship the goods within 24 hours of payment. However, sellers have the right to ship the order within a maximum of 14 calendar days from the date of payment.

The processing time for the order is therefore a maximum of 14 days. If the seller does not ship the order within 14 calendar days, the order will be automatically canceled by the system, and the funds will be refunded within 14 calendar days.

Will my orders be shipped together?

Sellers often operate from different locations, which means that even if you pay for multiple items at once, each item will likely be shipped separately. However, there are certain exceptions:

• Purchasing multiple items from a single seller may (but is not guaranteed to) mean that they will all be packed together.
• If you order different items from several sellers within a short period, these packages may be combined in the warehouse and shipped together.

The more items you buy at once, the greater the likelihood of package consolidation. If consolidation occurs, these orders will appear under one tracking number in your order history.

One of my orders is missing from the consolidated package! What should I do?

If you notice that an order that was supposed to be included in the consolidated shipment is missing, please contact our customer service team. You can reach them via email at support@uzo.com. Be sure to provide a detailed explanation of the issue and include photos of the remaining items you received and the package with the shipping labels.

If you received multiple tracking numbers, this means that your order will be split into multiple shipments. Before contacting customer service, please check each tracking number. It is possible that the packages will be delivered gradually; we cannot guarantee that they will be delivered on the same day, as this depends on the carriers, which are beyond our control.

Free Shipping

If you choose free shipping, the delivery time usually ranges between 15 and 45 days. The actual delivery time may vary depending on the delivery location and the carrier's current conditions, but it has never exceeded 60 days.

Your order will be delivered by the courier of the shipping company directly to your address. If you are not available, the courier is required to leave the package at the nearest post office. The courier should inform you of this, but we cannot be responsible for the services of other companies, such as post offices.

Please note that the delivery time is calculated from the date the package is shipped, not from the date the order is paid.

Express Shipping

If you choose express shipping, the delivery time ranges between 5 and 20 days. The actual delivery time may vary depending on the delivery location and the carrier's current conditions.

Your order will be delivered by the courier of the shipping company directly to your address. If you are not available, the courier is required to leave the package at the nearest post office. The courier should inform you of this, but we cannot be responsible for the services of other companies, such as post offices.

Please note that the delivery time is calculated from the date the package is shipped, not from the date the order is paid.

My order has not been delivered yet! What should I do?

Although we strive to meet the specified deadlines, we cannot guarantee that every shipment will arrive on time. In case of unexpected delays, we will inform you and do everything we can to resolve the situation to your satisfaction.

Our responsibility is to ship the order on time, but we cannot be held responsible for delays caused by the carrier or for any delivery issues that are beyond our control.

If you chose FREE SHIPPING, and more than 60 days have passed and the package has not yet arrived, please contact our support team at support@uzo.com.

If you chose EXPRESS SHIPPING, and more than 20 days have passed and the package has not yet arrived, please contact our support team at support@uzo.com.