Express shipping within 24 hours
CUSTOMER SERVICE: Mon - Fri from 6:00 AM - 6:00 PM GST
Delivery guarantee

Buyer Protection Program

At our online marketplace, we value the safety and satisfaction of our customers. That's why we've introduced the Buyer Protection Program, offering you additional security when making purchases.

1. Secure Payment

Your payments are safe with us. When you make a payment, the funds are first held in a temporary account and are transferred to the seller only after you confirm the receipt of the product in good condition.

2. Refund for Undelivered Items

If your ordered item does not arrive within the stipulated time frame, you are entitled to a full refund.

3. Refund or Return for Items Not Matching Description

If the product you received significantly deviates from the description provided on our website, you can request a refund or product exchange.

4. Simple and Transparent Claims Process

Having an issue with your purchase? You can either approach the seller or contact us directly, and we are more than happy to help resolve the situation.

How to Proceed in Case of an Issue?

  1. If you deem it appropriate, you can first try to contact the seller and attempt to resolve the issue together.
  2. If you can't find a resolution with the seller or prefer to contact us directly, please reach out to our customer service as soon as possible.
  3. Provide us with all necessary information and evidence regarding the issue.
  4. Our team will review your case and inform you about the next steps.

Feedback and Queries

Do you have a question or need more information? Contact our customer service or the seller; both are here to assist you.

Free Shipping

Experience the advantage of Free Shipping on every order, enhancing your shopping journey without added expenses.

Customer Support

Our customer support team is here to help you with any questions or concerns you may have.

Fast shipment

Through our fast order processing, we provide a seamless shopping experience, enabling you to receive your purchase quickly.

Gift with Every Purchase

Receive a special gift with each order as a thank you for choosing us.

Need Assistance?

Our support team is here to help you

Elevate Your Shopping Experience

Exclusive offers, endless possibilities - App coming soon!

U Z O Portal

Company address:

2902 Marina Plaza, Dubai Marina, Dubai, United Arab Emirates

Identification Number: 996224

TAX ID: 100473893400003

Customer Service 6:00 a.m. to 6:00 p.m. GST

support@uzo.com

Shopping with UZO

Gift with Every Purchase

Free shipping

Customer Satisfaction Guarantee

Express shipping within 24 hours

Delivery guarantee

Secure payments

Shop with Confidence

No-cost exchange

24/7 Customer support

Eco-Friendly Packaging

Customer Reviews

Sandra

5 out of 5 stars

very soft and especially neat and arrived in just a few days

co***93

5 out of 5 stars

super quality 👍🏻 inflate (ball pump) done. the dog is happy 👌

ma***27

5 out of 5 stars

absolutely brilliant, works as it should