1. General Provisions

These Terms and Conditions (hereinafter "Terms") establish a legally binding agreement regarding your use of the platform between the portal UZO (hereinafter "UZO", "we", "our" or "ours") and you, an individual user residing in the European Union or any UN member state (hereinafter "you" or "your").

Operator for European markets: UZO EU Payments & Representative a.s., Company ID: 09939407, Tax ID: 09939407, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, Insert 26108, with registered office at Na Folimance 2155/15, Vinohrady, 120 00 Prague 2, Czech Republic, Data Box official electronic communication system: c7b8gyu

Platform operator for non-European markets (third countries, Asia and the United States of America): U Z O Portal, with registration number 438951 and registered office at Blue Titan Business Center, 8A Street, Mankhool Dubai, Dubai, United Arab Emirates

These Terms establish the rules and regulations governing your access to and use of the following:

The website located at uzo.com, together with any other websites owned or controlled by UZO or parts thereof (collectively the "Website"),
Our mobile application "UZO" ("Application", together with the Website and all resources, features, functionality or services provided through the Website and/or Application, hereinafter referred to as the "Platform"),
Content located on the Website and/or in the Application ("Content"), and
Customer support regarding the Content (including refunds).

Before using the Platform or registering an account, we encourage you to carefully review these Terms and our Privacy Policy. By using our services or registering on the Platform, you agree to be bound by these Terms and acknowledge that you have read and understand our Privacy Policy.

UZO reserves the right to update or terminate the Platform (or any part thereof) in response to technological advances or other factors. Furthermore, UZO reserves the right to change the Terms at any time; however, such changes will apply only to future transactions on the Platform and will not affect your current use of the Platform.

If you do not agree with these or any subsequent Terms, we kindly ask you to refrain from using (or continuing to use) the Platform. UZO may also provide additional services or features under separate terms and conditions at its discretion. If you have any questions or concerns, please do not hesitate to contact UZO support at support@uzo.com.

2. UZO's Role in Transactions with You

UZO operates as an online platform that enables sellers to present and sell their products. UZO is not the seller of any goods presented on the site. UZO facilitates transactions between you, the customer, and individual sellers who use our platform. When placing an order on the site, you enter into a purchase contract directly with the seller, not with UZO. Any rights you have regarding the purchased product are exclusively against the sellers from whom you purchased the product, and not against UZO. UZO is not responsible for the quality, safety, morality or legality of products offered by sellers.

All sellers presented on the site are merchants (legal entities or their equivalents under the laws that govern them). As a result, EU consumer protection laws or legislation of other countries apply to you and your contract with the seller.

Please note that UZO has no control over the quality, safety, morality or legality of any aspect of the products, the truthfulness or accuracy of product listings, or the sellers' ability to sell products – sellers are ultimately responsible for such aspects.

You can find the contact details of the seller from whom you have purchased or intend to purchase a product on the product card. The seller is solely responsible for the validity and accuracy of the contact details displayed on product cards. If you cannot contact the seller using the provided contact details, please inform us at support@uzo.com.

UZO acts as a commercial agent for sellers within the parameters established in their agreement, including the authority and right to negotiate and conclude transactions on behalf of sellers through the site, determine the final price of products listed on the site, and (at UZO's discretion) assist sellers in accepting and processing buyers' refund and warranty claims. UZO does not act as your commercial agent.

Please note that the price at which a product is offered to you may be personalized based on an automated decision-making process and may therefore differ from prices presented to other users.

3. Termination

UZO reserves the right to terminate your access to the site and/or your registration rights if you violate these Terms or breach any law (e.g., violation of our or third parties' intellectual property rights, use of stolen credit cards for payments on the site, or violation of other laws). If UZO terminates your rights to use, UZO still retains the right to pursue further rights and legal remedies in the event that there are claims, damages, awards, costs and/or liabilities as a result of or connected with your breach or violation.

4. Privacy Protection

To understand our practices regarding the collection, use, disclosure and protection of data about you (commonly referred to as personal data), please take a moment to review our Privacy Policy. For privacy protection requests or further information, please contact us at privacy@uzo.com.

5. Requirements for Information You Post or Display

As a user, you agree that any information you post or display will be:

True, accurate, complete and lawful,
Not false, misleading or deceptive,
Free from information that is defamatory, offensive, threatening, harassing, immoral, unacceptable, insulting, sexually explicit or harmful to minors,
Free from information that is discriminatory or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age,
Not in violation of these Terms and Privacy Policy.

6. Your Obligations

As a user of the site, you agree that:

You use the site in accordance with these Terms and applicable law. This means that your activities on the website or in the application must not conflict with applicable laws and regulations.
You inform UZO before completing an order if you are acting as a business entity and not as a consumer. By default, we consider you to be an individual and a consumer in accordance with the purpose and operation of the site.
You provide an accurate and valid delivery address. We rely on this information to ensure correct calculation and application of taxes and customs duties. The delivery address you provide must be the place where you will receive the product and where the product shipment ends. By ordering on the site, you confirm that the address you provide is complete, valid and accurate.
You refrain from defrauding any person or entity using the site (e.g., using stolen credit/debit cards).
You avoid falsely representing yourself or your affiliation with any person or entity (e.g., registering on the site under someone else's name or using someone else's details).
You do not engage in spamming or phishing of any kind.
You do not copy, reproduce, exploit or misuse the site's content and/or its various proprietary components, directories, databases and listings.
You do not introduce any computer viruses, other destructive devices, methods or technologies into the system, including codes and botnets, that may damage, interfere with, intercept or misuse any software or hardware system, data or personal information.
You do not engage in any scheme that disrupts the integrity of data, systems or networks used by UZO and/or the site, or gains unauthorized access to such data, systems or networks.
You do not obtain, use or attempt to copy, reproduce, exploit or misuse our APIs unless specifically approved by UZO for a particular purpose.
You accept the delivered shipment. By ordering on the site, you enter into a purchase contract directly with the seller and commit to receiving the goods that have been properly delivered to you. Non-receipt of the shipment (refusal or non-collection) is considered a breach of contractual obligations and in such case there is no entitlement to a complaint or refund. If you do not wish to keep the goods, you may decide to exercise your right of withdrawal (if entitled to do so by law) based on your free will.

7. Communication

By accepting these Terms, you grant us permission to contact you via email (if provided), mobile phone (if provided) or other methods through the Site, including push notifications.

We will send you notifications regarding your use of the Site, security or other matters related to the Site, as well as promotional messages. You can change your communication preferences at any time by editing your personal settings or sending a request to privacy@uzo.com. Please note that you cannot opt out of receiving service messages from us, including security and legal notices, as these notifications are not marketing in nature.

UZO reserves the right, but not the obligation, to monitor, reject, modify or remove all or part of posts, submissions or content that violates these Terms.

By using the Site or communicating with UZO or others through your access to the Site, you agree to receive communications from UZO, including emails, text messages or messages on social networks and other online, mobile or conventional methods, as they exist now or may exist in the future. You also agree not to misuse the communication tools available through your access to the Site, including spamming, spoofing, sending unsolicited commercial or other messages, and generally sending content that violates these Terms.

8. Ownership

The Site, together with all its components and features, Content and all intellectual property rights included in or associated with it, such as patents, copyrights, trademarks, trade names, logos and know-how, are either owned by UZO or owned by third parties and licensed to us. All rights, claims and interests relating to the items mentioned in this paragraph remain with us or our licensors. Furthermore, you may not remove or alter any copyright, trademark or other intellectual property or proprietary rights designation or legend contained on the Website, in the Application or in the Content.

You must access the Site only through it (i.e., the interface that UZO provides through the Site).

Refrain from using any part of UZO's intellectual property or content: your use of the Site or any part thereof does not grant you any right, license or permission of any kind to reproduce or use such intellectual property and/or UZO content.

9. Consequences of Your Feedback and Submitted Content

UZO appreciates your feedback sent through designated email addresses for specific purposes. However, if you send, publish or upload to the website, application or any part thereof:

Any feedback, messages or comments,
Your creative or original concepts or ideas,
Any content, data, text, photographs, graphics or other materials, or
Any confidential, proprietary or other information (hereinafter "Submission"),

you represent and warrant to UZO that you either own the Submission or have the right to grant UZO the license described below.

You agree that UZO will not compensate you for such license or Submission other than by providing you with the opportunity to use the Site, that such Submission will not be considered confidential or non-public after it is submitted to UZO, and that only UZO may disclose or use all or any part of the Submission. If all or part of the Submission is disclosed or used through the Site, you agree that the Submission and its content become publicly available and may be used by others.

By providing a Submission to UZO through the website, application or otherwise:

You agree not to submit any Submission that violates these Terms in any way or contains inappropriate content as defined below.
You automatically grant UZO a worldwide, unlimited, irrevocable, transferable, assignable, sublicensable license to use the Submission and exercise all copyright, publicity and other rights relating to any such Submission for the duration of the copyright, including any legal extension, for any reason.
You assume responsibility for any such use of the Submission through the Site and indemnify and hold UZO harmless from any third-party claims against UZO arising from such use of the Submission.

You also grant each user of the Site a worldwide non-exclusive license to access your Submission through the Site and to use, reproduce, collect, distribute, share, display and perform such Submission as permitted through the Site and under these Terms, for the duration of the copyright, including any legal extension, for any reason.

10. Links and Third-Party Content

The Site may contain links to third-party websites that are not under our control or operation. UZO or users may provide such links for your convenience only. UZO is not responsible for and has no control over the content of any linked site or any link contained on a linked site. The Website and/or Applications may contain messages, advertisements, content, images and information published by various third-party providers. Use of any such third-party content may be subject to the terms of those third parties. You are solely responsible for protecting yourself, your device and your systems from worms, viruses, Trojan horses and any other harmful content.

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, and you must not create or insert a link to our site on any website that you do not own. The website to which you link must comply in all respects with our content standards at the time.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the homepage. Otherwise, we reserve the right to withdraw linking permission at any time without notice.

11. Copyright Infringement

We respect the rights of artists and content owners, therefore UZO carefully reviews reports of potential infringements.

If you believe that your protected works have been copied in a way that constitutes copyright infringement and are accessible on UZO, please inform UZO's copyright agent at copyright@uzo.com. When submitting your report, please provide the following information:

An electronic or physical signature of the person authorized to act on behalf of the copyright owner.
Identification of the copyrighted work that you claim has been infringed.
Identification of the material that allegedly infringes your rights and where it is located on UZO.
Information sufficient for UZO to contact you, such as your address, telephone number and email address.
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
A statement, under penalty of perjury, that the information provided is accurate and that you are the copyright owner or are authorized to act on behalf of the owner.

12. Ranking and Search Results

The Site offers you the ability to search for a specific product on the site. If you specify keywords in the search, you will be presented with results that match your search query. The main parameters determining the ranking can be found on the page with the search query field. The algorithm selects the most relevant product matching your search query based on factors such as product name and description, category, various options and country of origin.

The algorithm also takes into account factors such as product popularity, number of reviews and ratings, your country, price and your history on the site to rank products from most relevant to less relevant. Among the search results you may see products marked with an "AD" badge, which means that the seller has paid for higher placement. The total number of products marked "AD" in search results will not exceed 40% of the total number of products selected by the algorithm.

13. Sales, Customs and Taxes (including VAT)

We strongly recommend that all sellers and customers comply with applicable customs and tax obligations. Purchases on the UZO site may be subject to specific sales, customs or tax charges that you will have to pay. When ordering through the UZO site, you act as an importer of goods and are obliged to comply with all laws and regulations of the country to which you order products.

Prices displayed on our site include applicable VAT and other taxes. These amounts may be adjusted after entering your delivery address. Additional charges such as customs fees may apply to your orders.

More about customs and tax obligations can be found here.

14. Warranty

You have the right under the legislation of your place of residence to a statutory warranty of conformity for the received product and a statutory warranty against hidden defects. This means that for a certain limited time you have the right to request from the seller one of the following remedies: repair the product, replace the product, reduce the price or cancel the contract and receive a full refund of the price paid for the product.

If the seller offers a commercial warranty (which must be more advantageous than the above-mentioned statutory warranties) and after-sales services, you have the right to request from the seller the provision of such commercial warranty under the conditions freely determined by the seller and stated in the product card of the ordered product. The statutory warranties of conformity and against hidden defects apply independently of the commercial warranty that may cover your product, as determined by the seller.

15. How to Shop

Shopping on the UZO website is simple:

Select a product, choose a variant (color, size, packaging option).
Click the "Add to Cart" button.
Select quantity (default quantity is 1).
Click the "Proceed to Checkout" button.
Enter your personal and delivery information.
Review the information and confirm your order.
Enter payment card details (card details are encrypted and processed by the banking system).

Please note that the order creation process may change. When paying, use the services of the designated payment service provider (PSP). If you do not wish to proceed with the available PSP providers, cancel your order.

The seller will receive information about your order one hour after payment is made. During this time, you can also request cancellation of the order.

It usually takes 1-2 days for the seller to process your order, although exact shipping and delivery times may vary. If the seller does not ship the order within 14 calendar days from the date of payment, the order will be automatically cancelled and the money will be refunded to your card.

16. Refund Terms. Right of Withdrawal

You have the right to request a full refund from the seller within this time frame:

5 days from delivery – the refund period begins on the day of delivery, even if the goods were delivered late.
10 days from the latest delivery date if the goods were not delivered.
You decide to exercise your right of withdrawal.

The UZO support team can help and assess a refund request for a limited time. To return a product, you should send it back to the seller. If the product is defective or wrong, you will be compensated for documented return costs by the seller. In other cases, you bear the return costs.

You have the right to withdraw from the contract within 14 days without giving any reason. To exercise the right of withdrawal, contact UZO at support@uzo.com or directly the seller.

You must send the goods back to the seller within 14 days from the date of notification of withdrawal. The costs of returning the product are borne by you. You may also bear responsibility for any reduced value of the goods resulting from handling except for steps that are necessary to determine the nature, characteristics and function of the goods. In case of withdrawal within 14 days from delivery of goods, the customer bears the costs of returning the goods unless otherwise stated. The seller is not obliged to compensate return costs, as is in accordance with EU legislation. DO NOT send goods back to UZO unless specifically requested to do so by the seller.

Exceptions to the right of withdrawal include custom-made or personalized products, products subject to rapid deterioration or expiration, unsealed products unsuitable for return for health or hygiene reasons, products inseparably mixed with other products after delivery, opened sound or video recordings or computer software, and newspapers, periodicals or magazines (except subscription contracts).

More detailed information about our policy can be found here.

If you wish to exercise your right of withdrawal, detailed information can be found here.

If you wish to make a complaint, detailed information can be found here.

17. How to Request a Refund

To exercise your right of withdrawal, send an email to support@uzo.com. Please provide your order number, description of goods, your email address, phone number and delivery address for faster processing.

Email template:

To:

Seller from UZO platform through UZO support@uzo.com

I/We hereby notify withdrawal from the contract for the sale of the following goods: (xxx)

Ordered on ____________ / delivered on __________________

Name of consumer(s)

Address of consumer(s)

Date ___________

How to file a complaint?

Contact our customer support

Please contact us at: support@uzo.com

2. Provide the following information

Order number
Description of the problem
Photos, video of defective product (if possible) or other evidence of defect
Your contact details
Information whether you request a refund or a new product to be sent

The refunded amount will be transferred through the PSP to the card you used for the purchase. In case of exceptions (e.g., technical inability to process refund by the same payment method or card expiration), you will be asked to provide another card or your PayPal account details to proceed with the refund.

UZO strives to complete the refund process for valid claims within 14 days, with a typical processing time of 2-3 days.

For more information on refund requests, see here.

18. Warranty Exclusions and Limitation of Liability

Exceptions to the right of withdrawal and complaints include custom-made or personalized products, products subject to rapid deterioration or expiration, unsealed products unsuitable for return for health or hygiene reasons, products inseparably mixed with other products after delivery, opened sound or video recordings or computer software, and newspapers, periodicals or magazines (except subscription contracts).

Use of the product is at your own risk. To the extent permitted by law, UZO, its licensors, suppliers and sellers disclaim liability for claims of product failure caused by misuse, abuse, product modification, incorrect product selection or non-compliance with applicable laws.

UZO does not exclude, limit or condition your rights that cannot be limited or excluded by law. In particular, this agreement will not exclude liability for:

Death or personal injury
Gross negligence by UZO
Statutory seller's warranty for hidden defects and statutory warranty of product conformity.

You have no right to assign, transfer or convey these terms, your rights or obligations stated herein or your account on the site without the prior written consent of UZO.

Additional refund exclusions:

Perishable products – if goods are perishable, they are not eligible for return or refund in most cases.
Excluded goods – certain health and hygiene care products (e.g., face milk, toothpaste) or electronic media such as software are not eligible for return or refund if the seal is broken (i.e., if opened).
Services – if you purchase services from a local provider, the refund option depends on that provider's policies.

19. Shipping and Delivery Terms

Detailed information about delivery time and other necessary requirements can be found here.

20. Governing Law, Jurisdiction and Dispute Resolution

These Terms and your use of the website will be interpreted in accordance with the laws of the United Arab Emirates, with the exception of binding provisions of the law of your country of residence. EU residents have the right to file a complaint through the online dispute resolution platform at https://ec.europa.eu/consumers/odr. Both parties agree to submit to the non-exclusive jurisdiction of the courts of the United Arab Emirates.

To submit something to UZO, send an email to support@uzo.com.

21. Dispute Notice

Before initiating any dispute or legal proceedings, you and UZO both undertake to first provide the other party with written Notice of Dispute containing a description of the problem, supporting information and the specific remedy you are seeking. Attempts to resolve the Dispute should be made within 45 days of providing the Notice of Dispute.

Send the Notice of Dispute to Blue Titan Business Center, 8A Street, Mankhool Dubai, Dubai, United Arab Emirates, and email it to dispute@uzo.com.

22. How to Contact UZO

If you have questions or concerns regarding the site, contact UZO support at support@uzo.com. For management of your personal data, write to privacy@uzo.com. To report copyright infringement, write to copyright@uzo.com.

23. Fees

Envío Asegurado - 0,99 €

El envío asegurado significa que por una tarifa de 0,99 €, su paquete está asegurado contra pérdidas durante el envío. En caso de que el paquete se pierda, UZO, como intermediario, reembolsará el costo del producto(s) a su cargo. Esta tarifa solo es reembolsable si el producto no ha sido enviado o si el sistema realiza una cancelación automática (por ejemplo, si el vendedor no envía el producto dentro de los 14 días calendario desde la fecha de pago). En caso de una reclamación, si la reclamación es aprobada, esta tarifa no será reembolsada, ya que ya se ha utilizado para asegurar el paquete en el momento del envío.

Tarifa de Servicio - 0,99 €

La tarifa de servicio de 0,99 € sirve para mejorar continuamente nuestros servicios, incluyendo la oferta de una mayor variedad de vendedores, soporte al cliente continuo, y la optimización de la experiencia del usuario en nuestra plataforma UZO. Esta tarifa no es reembolsable, excepto en casos donde el pedido sea cancelado automáticamente por el sistema (por ejemplo, si el vendedor no envía el producto dentro de los 14 días calendario desde la fecha de pago). En caso de cualquier reclamación, desistimiento del contrato, o solicitud de cancelación del pedido antes del envío, es decir, en caso de cancelación, la tarifa de servicio no será reembolsada.