Express shipping within 24 hours
CUSTOMER SERVICE: Mon - Fri from 6:00 AM - 6:00 PM GST
Delivery guarantee

Shipping and Delivery on UZO

Free Shipping

Shipping on UZO websites is free for all orders.

Your order will be delivered by a courier service directly to your address.

When will my order be shipped?

In most cases (90%), sellers manage to ship the goods within 24 hours of payment. However, sellers have the right to ship the order within a maximum of 14 calendar days from the date of payment. If the seller does not ship the order within 14 calendar days, the order will be canceled, and the funds will be refunded within 14 calendar days.

After the shipment is sent, it usually takes 15-30 business days to be delivered. If more than 45 business days have passed and the package has not arrived, please contact our support team at support@uzo.com.

Will my orders be shipped together?

Sellers often operate from different locations, which means that even if you pay for multiple items at once, each item will likely be shipped separately. However, there are certain exceptions:

  • Purchasing multiple items from one seller may (but not necessarily) mean they will all be packed together.
  • If you order different items from several sellers within a short period, these packages may be consolidated in the warehouse and shipped together.

The more items you buy at once, the higher the likelihood of package consolidation. If consolidation occurs, these orders will appear under one tracking number in your order history.

One of the orders is missing from the consolidated package! What should I do?

If you notice that an order that should have been included in the consolidated shipment is missing, please contact our customer service team. You can reach them by email at support@uzo.com. Be sure to provide a detailed explanation of the issue and share photos of the remaining items you received and the package with the shipping labels.

My order has not been delivered yet! What should I do?

After the shipment is sent, it usually takes 15-30 business days to be delivered. If more than 45 business days have passed and the package has not arrived, please contact our support team at support@uzo.com.

Free Shipping

Experience the advantage of Free Shipping on every order, enhancing your shopping journey without added expenses.

Customer Support

Our customer support team is here to help you with any questions or concerns you may have.

Fast shipment

Through our fast order processing, we provide a seamless shopping experience, enabling you to receive your purchase quickly.

Gift with Every Purchase

Receive a special gift with each order as a thank you for choosing us.

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U Z O Portal

Company address:

2902 Marina Plaza, Dubai Marina, Dubai, United Arab Emirates

Identification Number: 996224

TAX ID: 100473893400003

Customer Service 6:00 a.m. to 6:00 p.m. GST

support@uzo.com

Telephone:

+971 50 564 3740

Shopping with UZO

Gift with Every Purchase

Free shipping

Customer Satisfaction Guarantee

Express shipping within 24 hours

Delivery guarantee

Secure payments

Shop with Confidence

No-cost exchange

24/7 Customer support

Eco-Friendly Packaging

Customer Reviews

Py***ix

5 out of 5 stars

The costume is just perfect! Ordered a 3XL for my Husband and it's roomy and comfortable without being too large. The material is wonderful and it's really well made.

Pa***11

5 out of 5 stars

not tried yet but same brand and same curvature as those previously bought, so ok. perfect.

ma***pp

5 out of 5 stars

Headband great. Wide enough to cover ears and surroundings. Max. satisfaction.