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Right to Withdraw from the Contract

As a consumer in the EU, you have the right to withdraw from any purchase contract within 14 days from the date you or a third party designated by you (other than the carrier) physically receive the goods. This right can be exercised with the seller from whom you purchased the goods.

Your right to withdraw must be exercised directly with the seller. UZO facilitates this process to ensure your satisfaction.

You have the right to withdraw from the contract within 14 days without giving any reason. To exercise the right of withdrawal, contact UZO at suppport@uzo.com or the seller directly.

You must return the goods to the seller within 14 days of notifying the withdrawal. You will bear the costs of returning the product. You may also be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If the product is faulty or incorrect, the seller will compensate you for the return costs. In other cases, the return costs are borne by the customers. DO NOT send any goods back to UZO unless explicitly requested by the seller.

Disclaimer and Limitation of Warranty

Exemptions from the right of withdrawal include custom-made or personalized products, products prone to rapid deterioration or expiration, unsealed products unsuitable for return due to health or hygiene reasons, products inseparably mixed with other products after delivery, opened audio or video recordings or computer software, and newspapers, periodicals, or magazines (except for subscription contracts).

The use of the product is at your own risk. To the extent permitted by applicable law, UZO, its licensors (license holders), suppliers, and sellers disclaim all liability for any claims of product failure caused by improper use, misuse, product modification, improper product selection, or failure to comply with applicable laws.

Sample Withdrawal Form

To exercise the right of withdrawal, send an email to support@uzo.com.

Please provide the order number, description of the goods, your email address, phone number, and delivery address for faster processing.

Email Template:


To:

Seller of U Z O Portal goods

ID: 996224,

2902 Marina Plaza, Dubai Marina, Al Marsa St, Dubai, Level 27-29, DUBAI, UNITED ARAB EMIRATES support@uzo.com


I/we hereby give notice that I/we withdraw from the contract of sale of the following goods: (xxx)


Ordered on ____________ / received on __________________


Name of consumer(s)


Address of consumer(s)


Date ___________


The refunded amount will be transferred through the PSP to the card you used for the purchase. In exceptional cases (e.g., technical inability to process the refund using the same payment method or card expiry), you will be asked to provide another card or your PayPal account details to proceed with the refund.

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U Z O Portal

Company address:

2902 Marina Plaza, Dubai Marina, Dubai, United Arab Emirates

Identification Number: 996224

TAX ID: 100473893400003

Customer Service 6:00 a.m. to 6:00 p.m. GST

support@uzo.com

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Customer Reviews

ma***io

5 out of 5 stars

Thick material, well made

mi***ur

5 out of 5 stars

I like them. Hopefully, they will keep the snow and cold out. It is really true to size, I ordered an EU 39 as in winter I wear thicker socks and it's perfect ;)

ma***pp

5 out of 5 stars

Headband great. Wide enough to cover ears and surroundings. Max. satisfaction.