Right to Withdraw from the Contract

As a consumer in the EU, you have the right to withdraw from any purchase contract within 14 days from the date you or a third party designated by you (other than the carrier) physically receive the goods. This right can be exercised with the seller from whom you purchased the goods.

Your right to withdraw must be exercised directly with the seller. UZO facilitates this process to ensure your satisfaction.

You have the right to withdraw from the contract within 14 days without giving any reason. To exercise the right of withdrawal, contact UZO at suppport@uzo.com or the seller directly.

You must return the goods to the seller within 14 days from the date of notifying the withdrawal. You are responsible for the return shipping costs. You may also be held liable for any reduction in the value of the goods resulting from handling, except for necessary steps to determine the nature, characteristics, and functionality of the goods. In the event of withdrawal within 14 days from the delivery of the goods, the customer is responsible for the return shipping costs unless otherwise specified. The seller is not obliged to compensate for the return shipping costs, as this is in accordance with EU legislation. DO NOT send the goods back to UZO unless explicitly requested by the seller.

Disclaimer and Limitation of Warranty

Exemptions from the right of withdrawal include custom-made or personalized products, products prone to rapid deterioration or expiration, unsealed products unsuitable for return due to health or hygiene reasons, products inseparably mixed with other products after delivery, opened audio or video recordings or computer software, and newspapers, periodicals, or magazines (except for subscription contracts).

The use of the product is at your own risk. To the extent permitted by applicable law, UZO, its licensors (license holders), suppliers, and sellers disclaim all liability for any claims of product failure caused by improper use, misuse, product modification, improper product selection, or failure to comply with applicable laws.

Sample Withdrawal Form

To exercise the right of withdrawal, send an email to support@uzo.com.

Please provide the order number, description of the goods, your email address, phone number, and delivery address for faster processing.

Email Template:

To:

Seller of U Z O Portal goods

ID: 996224,

2902 Marina Plaza, Dubai Marina, Al Marsa St, Dubai, Level 27-29, DUBAI, UNITED ARAB EMIRATES support@uzo.com

I/we hereby give notice that I/we withdraw from the contract of sale of the following goods: (xxx)

Ordered on ____________ / received on __________________

Name of consumer(s)

Address of consumer(s)

Date ___________

The refunded amount will be transferred through the PSP to the card you used for the purchase. In exceptional cases (e.g., technical inability to process the refund using the same payment method or card expiry), you will be asked to provide another card or your PayPal account details to proceed with the refund.